We provide ongoing, human support that helps employees navigate their benefits and reduces the day-to-day burden on HR teams.
HR teams spend significant time answering employee questions about benefits—during open enrollment and throughout the year.
As benefits become more complex, employees need help with:
We act as an extension of your HR team—providing employees with direct access to knowledgeable, responsive support when they need it.
Employees can speak with knowledgeable support representatives—not automated systems
Available whenever employees need help—not just during open enrollment
Reliable, accurate answers employees can trust every time they reach out
Designed to minimize interruptions and free up HR time for strategic work
We provide two levels of employee support depending on your organization's needs.
For employers we support with voluntary benefits strategy, we provide year-round support for voluntary benefits at no additional cost.
This includes:
This support is typically funded through voluntary benefit commissions and does not require a direct employer fee.
Expanded Service
For organizations seeking broader support, we provide a year-round HR call center that serves as a first line of defense for employee questions. Employees contact us first—reducing the burden on HR teams.
This includes support across all benefits and HR-related needs:
Many employers also route HR emails and voicemails to our team during open enrollment, allowing us to respond directly and further reduce internal workload.
Monday – Friday
8:00 AM – 5:00 PM ET
Extended hours (earlier mornings & later evenings)
Saturday availability for complex workforces
During open enrollment, we expand availability to meet employee needs, including healthcare and public sector organizations.
Employee Support
Employees reach out for help with real, everyday needs. Our support covers the full lifecycle of benefits—from enrollment through ongoing use.
Benefits Understanding
Explaining coverage, options, and how benefits work
Enrollment Support
Guiding employees through enrollment decisions
Claims Management
Filing, tracking, and resolving claims issues
Beneficiary Updates
Managing beneficiary changes and updates
Life Event Changes
Navigating qualifying events and mid-year changes
Impact
With the right support in place, HR teams can shift focus from managing daily interruptions to strategic priorities that drive the organization forward.
90%+
Reduction in employee questions with year-round call center support
70–90%
Reduction in question volume during open enrollment
Faster, Consistent Support
Employees receive timely responses from knowledgeable representatives
Smoother Enrollment Periods
Well-prepared employees reduce friction during open enrollment
Time for Strategic Priorities
HR teams gain capacity to focus on higher-impact initiatives
We believe employee support should be consistent, accessible, and easy to use. We work alongside your team to ensure employees get the help they need—while giving HR the time and space to focus on what matters most.
Contact Us